Agentic CRM for SMB Automation - with Sharif Karmally of Salesforce

CRM is shifting from a static repository to the core system that supplies the real‑time customer context required for dependable AI‑driven work.

 

In this episode, Sharif Karmally, VP of SMB Product Marketing at Salesforce, explores with host Daniel Faggella how unified CRM data supports automated lead handling, accurate record updates, and predictive sales and service actions. Leaders will hear practical guidance on system integration, governance for human‑agent workflows, and building a data foundation that scales.

 

This episode is sponsored by Salesforce.

 

Learn how leading organizations approach AI investment more like a venture portfolio, download our free PDF report, "Beginning with AI," at emerj.com/aik1