ServiceNow Series E215: 'Navigating the Complexities of ServiceNow' with Activision Blizzard's Amber Robertson

Today's guest is Amber Robertson, Senior Manager, Application Services (ServiceNow) at Activision Blizzard. Founded in 2008, Activision Blizzard is a global leader in interactive entertainment, creating epic experiences across console, PC and mobile. Home to iconic franchises like Call of Duty®, World of Warcraft®, Overwatch®, Diablo® and Candy Crush™, the company builds vibrant communities, pushes innovation in gaming and esports, and connects players worldwide through immersive, memorable experiences.

Amber is a senior technology leader with 20 years’ experience building and operating enterprise service platforms in complex global environments. She currently leads the ServiceNow platform across Activision Blizzard, Blizzard Entertainment and King, focusing on scalable strategy, service delivery excellence, and user-centered design. She partners with cross-functional teams to modernize service experiences, establish governance, responsibly leverage AI and create intuitive, human-centered platforms.

In the episode, Amber talks about:

0:00 Career journey from fine art to IT, building service desks and ServiceNow

5:20 Leading ServiceNow consolidation across Activision Blizzard and King

9:25 Expanding ServiceNow with HR, legal, events and finance tools company-wide

10:47 How ServiceNow became the self-sufficient, gamified hub for company workflows

13:24 Currently scaling ServiceNow with Employee Center, AI and lifecycle management

15:45 Leading ServiceNow with two engineers plus long-term vendor support

16:56 Staying at Activision Blizzard for supportive, positive work environment

18:43 ServiceNow work remains project-based, relying on consultants for support

20:31 How the company supports side projects, letting her create art and ServiceNow apps