Today's guest is Wessel van Enk, two-time ServiceNow MVP and Tech Lead ServiceNow HR at KLM. Founded in 1919, KLM Royal Dutch Airlines is the national airline of the Netherlands and the world’s oldest airline. As part of the Air France–KLM Group and the SkyTeam alliance, KLM connects passengers to hundreds of destinations worldwide through its hub at Amsterdam Schiphol Airport, offering...
Experienced field engineers are retiring or moving on faster than ever, and the troubleshooting knowledge they carry rarely makes it into a manual before they go.
In this episode, Deniz Mullis, Senior Director of Global Technical Operations at Cytiva, examines why closing that knowledge gap takes daily feedback loops, cleaner documentation, and technician trust. Deniz joins...
Anthropic has released Claude Opus 5. The fourth model in two months, if you are keeping count. Most people are not. This one matters more than the count suggests. Opus is the workhorse tier, the model that does the actual paid work, and it just got a step change rather than a bump. Anthropic’s own […]
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Overview of ABBEL compared to traditional recursive summarization. Beliefs replace the full interaction history as the agent’s working context, and belief grading improves performance by supervising the contents of each belief state..
As task horizons grow, LLM contexts can’t scale forever. Self-summarization enables concise, interpretable contexts, but at a significant performance...
Designing and developing a new medicine is an expensive, failure-prone scientific challenge. A new drug can take many years to develop, at the cost of a significant investment. And even then, most possible candidates never reach the patient. For biologic medicines, therapies made from engineered proteins rather than synthetic chemistry (which are often used to…
The conversation about AI often centers on algorithms, computing power, or huge investments in new semiconductor fabrication plants and hyperscale data centers. But beneath each of these advances is another layer of innovation that makes them possible: advanced materials. Every new generation of AI technology demands more processing power, more memory, greater energy efficiency, and…
This story originally appeared in The Algorithm, our weekly newsletter on AI. To get stories like this in your inbox first, sign up here. Over the weekend, several current and former advisors to President Donald Trump on AI publicly lobbed insults at the country’s leading AI companies. David Sacks, the president’s AI and crypto “czar” until…
The next time you apply for a job, AI may screen your résumé before any human sees it. But there’s good reason to question whether AI will judge you fairly. Researchers already know that LLMs pick up human biases from their training data. New research suggests that LLMs can also develop their own biases from…
Data science case study interviews are not just about writing code. They test how you think through a problem, analyze data, make decisions, and explain your approach in a way that solves a real business challenge. In this guide, you’ll learn a simple framework called SCOPE that you can use to approach almost any data […]
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